NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"5fe584eac9999d3e112e2d45e99dcf6f","s":"14635d39c1f9e395"}