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Travel and hospitality

Customer experience means understanding clients’ needs

September 30, 2019

The Pierre New York The Pierre is one of New York's most iconic hotels. Image credit: The Pierre

 

By Sarah Ramirez

NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.

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  1. Estée Lauder Cos., Jo Malone launch AI scent advisor
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  3. Luxury Unfiltered: The one question most luxury CEOs cannot answer
  4. St. Regis Estates to premiere in 2027
  5. Dior’s ‘Lady Art’ project turns 10
  6. Hyatt names global lead for luxury brands
  7. Fendi reveals holiday window displays
  8. Balenciaga makes holiday statement in new campaign
  9. Mercedes-AMG partners with Brad Pitt, stages racing stunt in Las Vegas
  10. Chopard, Boss, Lancôme front AR experience from Snapchat
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