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Dec. 13, 2025
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Travel and hospitality

Customer experience means understanding clients’ needs

September 30, 2019

The Pierre New York The Pierre is one of New York's most iconic hotels. Image credit: The Pierre

 

By Sarah Ramirez

NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.

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  1. Sephora introduces new concept for SEPHORiA 2026
  2. Bugatti assembles owners for seasonal gathering in Molsheim
  3. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  4. Viceroy Hotels installs next chief executive
  5. 85pc of recent, pending Gen Z car buyers considering luxury vehicle purchase: report
  6. US lowers tariff on Swiss imports to 15pc
  7. Diptyque plays with the surreal in holiday tale
  8. Off the Cuff: A Q&A with Boucheron's Hélène Poulit-Duquesne
  9. Valentino welcomes actress Dakota Johnson as global brand ambassador
  10. Armani Beauty appoints actor Keith Powers as global fragrance ambassador
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