Travel and hospitality
September 30, 2019
The Pierre is one of New York's most iconic hotels. Image credit: The Pierre
By Sarah Ramirez
NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.
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","iv":"24c1afbb0a9049d3b744099fe9d77988","s":"77190f0bf8cf1426"}
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