Travel and hospitality
September 30, 2019
The Pierre is one of New York's most iconic hotels. Image credit: The Pierre
By Sarah Ramirez
NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.
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","iv":"6b093592ab2415d0da4c12ab19023423","s":"53a4944e4fbd1865"}
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