Travel and hospitality
September 30, 2019
The Pierre is one of New York's most iconic hotels. Image credit: The Pierre
By Sarah Ramirez
NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.
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","iv":"18b73a282d9ff71466dcd0b8ae2e34bd","s":"fb93cafcbb0c7f8f"}
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