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Columns

Customers love you? Think again

March 23, 2016

Gregory J. Furman is founder/chairman of The Luxury Marketing Council Gregory J. Furman is founder/chairman of The Luxury Marketing Council

 

By Gregory F. Furman

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  1. Digital natives expect bricks-and-mortar stores to leverage more tech
  2. Prada educates consumers on upcycling in docu-series
  3. Hoteliers should approach room service as extension of travel experience
  4. Mintel, Air Paris to dissect fragrance and beauty business
  5. Moda Operandi taps managing director for China growth
  6. Register now: LuxeCX: Customer Experience in Luxury conference New York Sept. 25
  7. Announcing LuxeCX: Customer Experience in Luxury conference New York Sept. 25
  8. Planning/budgeting cycles shrinking to 6-12 months from 3-5 years
  9. BMW balances thrills, technology with Vision M
  10. Karl Lagerfeld, Airbnb, Burberry and Louis Vuitton - News briefs
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