Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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","iv":"5248e05813244aba143e42e7525e1993","s":"8728289a7114f0e7"}
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