Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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