Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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","iv":"3d5ab102f006aaa03684b53bbafc77ef","s":"03cdbf53893e4d1f"}
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