NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"717e0caf9465cae055151845065dbb9f","s":"9614c5a92e864a51"}