NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"13717c623ca9207c35f7c32a2eca707c","s":"edd797b2e6f09644"}