NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"2c84de651923e9538efc2fdc85940037","s":"38ffa899f56007f8"}