NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"f7f2d38903f1f06f1a3711585e71e4fd","s":"ed1169f57b84eebb"}