NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"0d7dc6ab94f1bd3d235583d692b7c7fc","s":"f0fe3ead3d1edd94"}