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Dec. 18, 2025
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Retail

Omnichannel strategies must apply to customer support: report

April 13, 2022

Shoppers want the same level of customer service across channels. Image credit: Nuance

 

By Sarah Ramirez

Consumer loyalty is easier to lose than it is to gain, so brands and retailers need to ensure even minor interactions deliver quality customer experience.

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  1. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
  2. Dior builds five-story statement flagship in Beijing
  3. With ‘My Call,’ Rémy Martin finds meaning in new milestones
  4. Louis Vuitton shares names of final Watch Prize contestants, jury members
  5. Chef Yotam Ottolenghi to debut first Netherlands restaurant at Mandarin Oriental Amsterdam
  6. US luxury car market expected to double in next decade: BCG
  7. Matches plots second act under new ownership
  8. ‘Sound. Elevated.’ from Bang & Olufsen marks centennial
  9. Ennismore picks Bangkok site for first-in-region SLS Residences
  10. Lamborghini heads to French Alps for women-led driving series
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