Retail
April 13, 2022
Shoppers want the same level of customer service across channels. Image credit: Nuance
By Sarah Ramirez
Consumer loyalty is easier to lose than it is to gain, so brands and retailers need to ensure even minor interactions deliver quality customer experience.
{"ct":"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","iv":"3d2bb46b756ee70c664fdcda24ee12dc","s":"96c096e126c03fee"}
Share your thoughts. Click here