Retail
April 13, 2022
Shoppers want the same level of customer service across channels. Image credit: Nuance
By Sarah Ramirez
Consumer loyalty is easier to lose than it is to gain, so brands and retailers need to ensure even minor interactions deliver quality customer experience.
{"ct":"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","iv":"48f594e6e25ceb64c336447a15f52fc6","s":"30dc48079a9625e2"}
Share your thoughts. Click here