Multichannel
June 22, 2011
By Rachel Lamb
NEW YORK – All brands need to establish a consistent customer experience strategy that can meaningfully enhance the voice that it is trying to deliver, according to a panelist at the Forrester Customer Experience Forum 2011.
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bSSwH7akgaIt88Hmn8bXUQRR4oppEXzrPO5gABu0m9U96y9sNg4hPTZvaxEXZU+0KEWlYpExYLMxQEzsD\/kGyd2xXapOOA0p1nRDhJYwuOOWOt+S8Ci5j1Q+TMfF+XlPAQqmNcEhKo80Svg3m0j2iLr6CYHkQ4kYJ8P6ea6\/ytTejApb56MquMcul5LNSsnuVj08LldMimXxb0AXwcI7QJlAheAhAijJgTryWjURy9t5xfGFP2msI8jc7\/pMW3NjQjvZlvWHDEM\/EPdmncIMQInNaRSnMzbT+V\/pRDNbIaqBt4CFPdtN4El99LbCDHFFxP8kOPOSGMBEn1tSvXXNIwzE4NgLzetyfMeKnqM5HJG6Zdc9ZAqpCuiXxL\/Kxqkr06piM1Q9GcXDiSM9uUGREehDjNA9QjPvGKaje1opBWIH9F5opt0FMi8PamfQA2sh3UK7bUcycyN1nmeOllf3k3ocZJStvQi3oXTGd2FvYipZOxUaksn297wgkNu01hvmMWmYQqNIP2oEi2RSDoqYSurGmDcpfBPfMC\/zBohtALupKUpeR4oNhKCBj9ObCDTW42Aas7XL9NnkxjvG42a4I6kP0gNKF6mXkFGrUgicMDOPr0w0J+b1nN1y9yhJNnD1yc8LsaSBMUulnf1H3DYDalk6mYvpwjciaKgp8Q1Yz\/XYJf+SZPewepiQ9Fly8Q+DDQjomWOyUuXdP3tHRyv\/4FCpyzAaPnIQ8NQzsDlwOGiD6rda0wwuCUSJ7lZQtA\/aOROhESX0oJnMV3Xoqv0bGT12OGSVAN8KJi6+QXwOzTlnnokHOE\/D5QA92AQGMkoANH9yhkz7gTZNu9tLdPucUaT+iTv\/6EBg+1eFi5wds2Pf79n1zRUap+hB18\/n1MjwVkOxI8GRBzwLLWJDkwpCV0VdvcpucgWzBwpEXvLQc0bmPsjobbOlsWGCyTGLYD32pQd+6sryibM6FV6iXOjsmbZ\/A88FLY1o5XWRUp4Rr4Cb1M+jN3j2tUkSHpvTWhQT5jrSjByejRaOF7q0E4OSVjZnCEBVOqcE81d1Yn+W64iDE6gbvSeWxG7nwp+8Mtfw2YvOlcstfddYgCMA\/02Ud70rfP04\/aSgjz9TZZ6XUPyf\/GWbuv\/VcQ25FD2xB6P\/YsqhYCVE3H4EtQrA+n660v6x395SzIDOhayHg5PI+37jpDLwQdTXYal7x8O\/5qdD51J6GKCNt56y\/jUJ5jbjDiU8oOqwv9w8H0BYH+0ljg94erVwXqc39LVVwqzQmTC6MzTgsUU+vX8+ipKnjk8BH02ojp0J6iJkTJvVnjOmk5oSKtuBSpXfYTPdJqWCr80FZpBTooEBEWa0Ti0UD5e7h7o4IagTM\/jB6RYxsw+l6h3oVwxNWRLrWBK6HXlWPm5y4UJ2WUhANaGRuyKvZnWCTyNzlHLsXWkoC\/fYZtNJQuKnw732z+5YnViYMCKJIAMiBQQo58DIjE+XgxwFVA0L9QZ0r6wN5YB44VHxxyKkdNMOXGRXvaMcEoyxMrqf9P\/mKiVacjYGoR2KQ7BzPZfDAfHxPwF6ByjSSYKIMR3lJZ6Sa\/cnAznEgndrCQ0o1Sl7gdq82besWGwlowu3V7efZ+ku\/G7tDSYHLd5IPlbwvFgdUaICuD3JeZVTSV5npZpt5wwZAq4AG2qm816am1Sx\/LdhllXrigC\/FadULRYNzPRQ8oF67l7cRGj7MkYb90ZOxAdyfWPmZf\/y+69POb\/HLOexowdNKWXpgYRr1noTO5j9KCDph6Nv1T2s8IO20C0GkuzmQy0VBAzUX\/4FRoiraohbQRjwsEtC6+UZeh6MpESammC27WV16eXWgbF8qXHS1Q0SZU\/PeX\/IfPL8IZcFiXzmWw0f67iRMlKkD3gkcYkqdijbt6luOH0nWrRTo9gnb1wM2icMgKvEwM64+ToBqUcIpn21BZqMpY5BKacxT78itM6ygyUD7xOJ\/0ksXidg2zpsEGay\/ACj89h+J6+04TagAYGpMxjP3+3bLNAfFiyG5h4SvnY6ksumZi\/LIIW1dh5bWXm3Pve0PVAp5xxBe5\/2xdSlYPtA8ziLDHZCtIV\/Cw6M4HWawg5X8Q35WJJEynJhljA+clz7OElxKBLclbLOl0aPgyYGYQ==","iv":"ddab14e632225956e85c1f94ff0f91bd","s":"3c8ec532ea7734e3"}
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