Multichannel
July 1, 2011
By Rachel Lamb
NEW YORK – Online retailer Zappos emphasizes that taking care of customers will build relationships and brand advocates in addition to the amount of transactions, according to an executive at Luxury Interactive.
{"ct":"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","iv":"bf8f3b24572efa6854218332f60c0d66","s":"dfa7c1cad295a807"}
Share your thoughts. Click here