Multichannel
July 1, 2011
By Rachel Lamb
NEW YORK – Online retailer Zappos emphasizes that taking care of customers will build relationships and brand advocates in addition to the amount of transactions, according to an executive at Luxury Interactive.
{"ct":"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","iv":"00d22916b5636662cc99d4134ff5235e","s":"37264620588ebd10"}
Share your thoughts. Click here