Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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