Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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","iv":"a51de310037422c812188e480ecfe3f4","s":"06d428db01a124a0"}
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