Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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","iv":"23dfe5454e61ef78151ef9ffe1f7eb5e","s":"a08d468d9e9da606"}
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