Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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","iv":"1c62fa1874b0a2b68e37d149a09c3fdd","s":"01b287b0e36cc345"}
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