Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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