Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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