Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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