Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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