Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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