Luxury Daily, January 10, 2018 – Selfridges immerses consumers in conversation about luxury’s meaning

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January 10, 2018

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Retail

Selfridges immerses consumers in conversation about luxury’s meaning

British department store chain Selfridges is making it its mission to strengthen the definition of luxury in a society where almost everything can attain the coveted moniker.

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Marketing

Facebook discontinues virtual assistant M, leaving other chatbots’ fates uncertain

After only a few months, Facebook is discontinuing M, its Messenger-based chatbot and virtual assistant tool, signaling trouble for the future prospects of artificial intelligence on the platform.

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Fragrance and personal care

Chanel taps fresh talent as Chance fragrances’ faces FREE

French fashion house Chanel is putting a face to the name, embodying variants of the Chance fragrance through young, up-and-coming actresses who evoke each scent’s personality.

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Retail

AI can pave way for more personal, efficient customer service

Despite fears of artificial intelligence replacing workers, a new report from the Luxury Institute claims that the technology's real value will be in freeing up employees to focus on what really matters: improving a company's culture and efficiency.

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Automotive

Fisker makes electric vehicle comeback with $129.9K model

Renowned automotive designer Henrik Fisker is making his big comeback into electric vehicles at the 2018 Consumer Electronics Show with the debut of a new model and supporting technology.

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Luxury FirstLook

Last few days! Register now for Luxury FirstLook 2018: Exclusivity Redefined, New York, Jan. 17 FREE

Register now for the nation's premier conference focused on how the luxury business will have to evolve in 2018 as the notion of exclusivity through product, distribution, marketing and experience is challenged. Event on Jan. 17 in New York. Speaker list, agenda and registration link in article.

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Strategy

Subscribe now: $12 for 12 weeks FREE

Never miss a luxury moment. Access the latest luxury business news and analysis, marketing and retail campaigns, features, special reports and live coverage during business hours. Check the $12 for 12 weeks offer for 22 percent off the annual subscription price.

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News briefs

The RealReal, Nordstrom, Aston Martin, Furla, Karl Lagerfeld and Gucci – Live news

Luxury Daily's live news from Jan. 9 - The RealReal’s technology-first strategy produces holistic customer views; Nordstrom reappoints Geevy Thomas as Nordstrom Rack president; Aston Martin revving up for $6.8B potential IPO; Furla safeguards Italian know-how via manufacturer purchase; Karl Lagerfeld diversifies product offering with denim debut; Gucci Garden expresses house’s evolving aesthetic by colliding past, present.

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News briefs

Saks Fifth Avenue, China Inc., Swiss retail and McLaren – News briefs

Today in luxury - Saks Fifth Avenue’s Marc Metrick adds off-price responsibilities; Watch out, LVMH. China Inc. is coming; Swiss retail in recovery mode as franc loses shine; McLaren's new 570S convertible makes luxury (kinda) practical.

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Jewelry

Jewelers can open new market by courting gays, lesbians

When I was on the hunt for an engagement ring awhile back, I wanted something truly special for my fiancé. What I was not looking for was a diamond ring. Let us face it: Most men do not want to flash a diamond on their finger.

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