Research
December 2, 2013
By Joe McCarthy
Fifty-one percent of United States consumers consult multiple channels when making purchases, compared to a global average of 67 percent, according to a new study released by Zendesk.
{"ct":"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","iv":"4f19f87185a1d75af07196fd91bdb22e","s":"2567552f9a72253a"}
Share your thoughts. Click here