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Commerce

Stop being the victim of an outdated ecosystem: Forrester analyst

June 26, 2014

Consumers should be central to a company's ecosystem Consumers should be central to a company's ecosystem

 

By Sarah Jones

NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”

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  1. Saks Global closing most Fifth Avenue Club suite locations
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  3. Ruinart welcomes 2026 art series partner
  4. Year-end sales jump 9pc at Hermès
  5. 71pc of UK luxury shoppers prioritize sustainability when purchasing: Farfetch
  6. Turning 125, Nordstrom doubles down on luxury brands, loyalty
  7. Pomellato celebrates trailblazing women at Beverly Hills event
  8. Luxury Unfiltered: Why traditional management is killing luxury as an asset class
  9. Louis Vuitton flagship lands in Beijing
  10. Inside McLaren’s global push for its sports cars – Luxury Memo special report
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