Multichannel
June 26, 2013
By Erin Shea
NEW YORK – An Audi of America executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that by redefining the employee experience, the brand was able to boost customer loyalty by 7.5 percent from 2009-2013.
{"ct":"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","iv":"b3ca11a884c035e555dd471ee935fc36","s":"cb9afefed71c0306"}
Share your thoughts. Click here