Luxury Daily
The authority in luxury news.
April 26, 2024
  1. Zegna Group raises revenue 8pc in first quarter
  2. Gucci makes splash with 'Lido' collection
  3. Porsche named official electric vehicle of 2024 Met Gala
  4. Prada Group sees first quarter sales rise 16pc
  5. Christofle opens pop-up showroom in West Hollywood
  6. Kering rocked by 11pc sales dip in Q1
  7. Nobu to open hotel, restaurant in East Cairo
  8. YSL Beauty adds Bahamas, Colombia to rewilding project scope
  9. Luxury Unfiltered: Brand stories are the secret to creating desirability
  10. Luxury Unfiltered: Redefining luxury trainings and masterclasses for a world of disruption
Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Commerce

Centralized measurement of customer satisfaction ensures standard experience

June 26, 2014

Client satisfaction measurement should go beyond checking boxes Client satisfaction measurement should go beyond checking boxes

 

By Sarah Jones

NEW YORK – The consumer’s voice needs to be more a part of the measurement of client satisfaction than numbers, said an executive from Automatic Data Processing June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Zegna Group raises revenue 8pc in first quarter
  2. Gucci makes splash with 'Lido' collection
  3. Porsche named official electric vehicle of 2024 Met Gala
  4. Prada Group sees first quarter sales rise 16pc
  5. Christofle opens pop-up showroom in West Hollywood
  6. Kering rocked by 11pc sales dip in Q1
  7. Nobu to open hotel, restaurant in East Cairo
  8. YSL Beauty adds Bahamas, Colombia to rewilding project scope
  9. Luxury Unfiltered: Brand stories are the secret to creating desirability
  10. Luxury Unfiltered: Redefining luxury trainings and masterclasses for a world of disruption
VIDEOS
More Videos

MORE IN Commerce
La Mer appoints first male brand ambassador
Double-digit growth streak continues at Hermès
Prada Group sees first quarter sales rise 16pc
Kering rocked by 11pc sales dip in Q1
Annual operating profits down 18pc at Valentino
Tapestry, Capri Holdings respond to FTC lawsuit opposing merger



RECENT ARTICLES
La Mer appoints first male brand ambassador
Double-digit growth streak continues at Hermès
Prada Group sees first quarter sales rise 16pc

Gucci makes splash with ‘Lido’ collection
Sofitel leverages local ties in new campaign film
Zegna Group raises revenue 8pc in first quarter