Research
January 15, 2014
By Joe McCarthy
Half of the mobile sites examined in L2's latest China report offer click-to-call customer service and a quarter provide one-click email for customer service.
{"ct":"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","iv":"0a673da098e44179b6767ea83eb72e9f","s":"b2edcac1b0752f9d"}
Share your thoughts. Click here