In-store
June 27, 2013
By Erin Shea
NEW YORK – A Waldorf Astoria executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that luxury hotels compete against one another with guest experiences.
{"ct":"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","iv":"c67437bbb91d69aae94b46c232cad10f","s":"20e6adad8deae92b"}
Share your thoughts. Click here