Research
June 22, 2011
By Kayla Hutzler
NEW YORK - Creating a personalized, meaningful customer experience should be the main focus for brands, according to experts at the Forrester Customer Experience Forum 2011.
{"ct":"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","iv":"12f034379a0578edfa52391a645dcae9","s":"0f98b9e2547903b9"}
Share your thoughts. Click here