NEW YORK – A brand must organize, map and socialize a customer experience ecosystem to make consumers' journey as easy and enjoyable as possible, according to an expert at Forrester’s Customer Experience Forum 2011.
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","iv":"f8ed833bfb6e1edd261c777a7a89e859","s":"71ed2f2cdc3d1197"}