Multichannel
July 31, 2014
Still from L2's omnichannel report video
By Joe McCarthy
Not long ago retailers were afraid that showrooming would gut in-store profits, but now the implications of the trend seem to have reversed, according to a new report by L2 and RichRelevance.
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