Luxury Daily
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

In-store

Harrods fine-tunes customer experience via employee etiquette lessons

May 4, 2012

 

British department store Harrods sent its employees to take etiquette lessons in a move likely to push its sales team to the forefront of customer service and experience when affluent shoppers visit.

To read the entire article, please subscribe or