Multichannel
December 21, 2012
By Tricia Carr
The increase in holiday transactions made via ecommerce channels as well as the tendency for consumers to exchange unwanted holiday gifts leaves luxury marketers with the opportunity to gather information from prospects and impress them through in-person and digitally-based service in the coming weeks.
{"ct":"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","iv":"9518a9513355d0e29d341fa05506ba45","s":"5f4922c739e485c7"}
Share your thoughts. Click here