NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"8c1d57341035482efe276b50d2f315db","s":"5c911195d4b62011"}